FAQ – Frequently asked Questions

• Diverse breakfast buffet
• 4 – 7 course evening menus and/or themed buffets

Additionally in Summer:

• Hiking lunch package to fuel your day trip (self-service from the breakfast buffet)
• Juice bar, tea, coffee and cocoa until 5 PM (self-service)

• Diverse breakfast buffet
• Included set lunch
• In the evening Kid’s Buffet or choice from the Kid’s Menu

Additionally in Winter:

• • ‘Skiwasser’ bar all day long

Additionally in Summer:

• • Juice bar, tea and cocoa until 5 PM (self-service)
  • ‘Skiwasser’ bar from 5 PM (self-service)
  • Ice Cream all day long

Our hotel has two underground parking garages. There are no additional charges. Reservations are not possible.

Access to the underground parking garages is available for cars up to a height of 2.20 meters. If your car is higher, you are welcome to park directly in front of the hotel.

Yes, two e-charging stations are available for our guests in our underground garages (11kW).

Unfortunately, our hotel is not wheelchair accessible. However, we do have an elevator, and some rooms are equipped with walk-in showers.

Yes, a deposit of 30% of the total booking price is required at the time of booking.

The payment must be made within 14 days of booking to confirm your reservation. The deposit details (amount, payment deadline, bank details for transfer) can be found in your booking confirmation.

A deposit by credit card is also possible. Please contact us by phone for this option.

You can settle your bill on-site in cash, with a debit card, or by credit card (VISA or MasterCard).

Bank transfers are also possible. Please make sure to complete your transfer at least 3 days before your check-out date. Thank you for your cooperation!

Cancellations must be made in writing via email.

The cancellation policy can be found in your offer or booking confirmation.

Dogs are warmly welcome at our place. We charge €25 per day (excluding food). Please bring your own dog blanket.

Valid insurance papers must be presented upon request (in case of damage).

Please note that your four-legged companion is not allowed access to the pools, wellness area, and restaurants. Thank you for your understanding!

Please let us know in advance if you plan to bring your dog with you on your holiday to our hotel!

For children under 3 years, a crib, changing mat, and diaper bin will be automatically provided in the room.

Please let us know in advance if you do not require a crib – we are also happy to provide a safety guard rail.

Our restaurant is, of course, equipped with high chairs and baby bouncers.

Additional baby/toddler equipment available upon request, free of charge:

• Potty
• Toilet seat adapter
• Stool
• Baby bathtub
• Baby bathrobe or baby poncho
• Bed rail
• Kettle
• Bottle warmer
• Changing table
• Night light

No, we do not offer transfers to airports or train stations.

However, we are happy to recommend reliable taxi companies with whom we have been working for a long time. Feel free to contact us!

Our Wi-Fi is free of charge and available in the rooms as well as in the hotel lobby.

We kindly ask for your understanding that we intentionally do not provide Wi-Fi in the wellness areas and the restaurant.

Absolutely! It’s hard to get any closer to the ski slope than this! 🙂

No, we do not sell ski passes at the reception.

Ski passes can be purchased directly next to the hotel, at the ticket counter of the Unterschwarzach-Bahn (20 meters away).

The JokerCard (summer guest card with numerous benefits) will be issued to you directly upon arrival by our receptionists.

We are happy to accommodate any allergies and food intolerances.

Please inform us about your needs when making the booking, so we can ensure the best possible arrangements for you on-site.

Our hotel does not offer vegan cuisine, but we do provide vegetarian main dishes every evening as an alternative to meat and fish dishes.

Our hotel is located right in Hinterglemm, just a 1-minute walk from the town center and various shops.