{"id":3211,"date":"2024-05-02T13:57:09","date_gmt":"2024-05-02T11:57:09","guid":{"rendered":"https:\/\/p668037.mittwaldserver.info\/faq\/"},"modified":"2025-03-25T23:08:04","modified_gmt":"2025-03-25T22:08:04","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hotel-egger.at\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"lazyblock-intro-media-preheadline-headline-Z1JC5nm wp-block-lazyblock-intro-media-preheadline-headline\"><section class=\"intro-media-preheadline-headline full-width-grid mt-none mb-medium\">\n    <div class=\"media-container\">\n                        <picture>\n                                        <img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.hotel-egger.at\/wp-content\/uploads\/2024\/05\/faq-intro.jpg\" class=\"attachment-full size-full\" alt=\"Waldwiese mit K\u00fchen\" srcset=\"https:\/\/www.hotel-egger.at\/wp-content\/uploads\/2024\/05\/faq-intro.jpg 2560w, https:\/\/www.hotel-egger.at\/wp-content\/uploads\/2024\/05\/faq-intro-500x281.jpg 500w, https:\/\/www.hotel-egger.at\/wp-content\/uploads\/2024\/05\/faq-intro-1024x576.jpg 1024w, https:\/\/www.hotel-egger.at\/wp-content\/uploads\/2024\/05\/faq-intro-768x432.jpg 768w, https:\/\/www.hotel-egger.at\/wp-content\/uploads\/2024\/05\/faq-intro-1536x864.jpg 1536w, https:\/\/www.hotel-egger.at\/wp-content\/uploads\/2024\/05\/faq-intro-2048x1152.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/>                <\/picture>\n                        <\/div>\n            <div class=\"content-container d-flex flex-column align-items-center justify-content-center text-center center\">\n            <div class=\"pre-headline\">Informations<\/div>\n            <h1 class=\"headline\" style=\"max-width:24ch;\">FAQ &#8211; Frequently asked Questions<\/h1>\n        <\/div>\n            <button class=\"scroll-btn\" aria-label=\"Scroll Down\">\n        <div class=\"arrow\"><\/div>\n        <div class=\"arrow\"><\/div>\n        <div class=\"arrow\"><\/div>\n    <\/button>\n<\/section><\/div><div class=\"lazyblock-headline-text-accordion-Z2s0CyF wp-block-lazyblock-headline-text-accordion\"><section class=\"headline-text-accordion full-width-grid mt-medium mb-medium\">\r\n            <h2 class=\"headline h3\">The most common questions summarized for you<\/h2>\r\n        <div class=\"text-container\"><p>Welcome to the FAQ section!<\/p>\n<p>Here, we\u2019ve compiled the most frequently asked questions with answers to help you quickly and easily.<\/p>\n<p>If you have a question that isn&#8217;t answered here, feel free to contact us \u2013 we are happy to assist you personally with your vacation planning!<\/p>\n<p>We are here for you: <br><strong>info@hotel-egger.at<\/strong> or<strong> +43 6541 6322<\/strong><\/p><\/div>\r\n        <div class=\"accordion\">\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">What is included in Egger&#8217;s half-board?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><ul>\n<li>Diverse breakfast buffet<\/li>\n<li>4 &#8211; 7 course evening menus and\/or themed buffets<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h6>Additionally in Summer:<\/h6>\n<ul>\n<li>Hiking lunch package to fuel your day trip (self-service from the breakfast buffet)<\/li>\n<li>Juice bar, tea, coffee and cocoa until 5 PM (self-service)<\/li>\n<\/ul><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">What does Kids All-In mean?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><ul>\n<li>Diverse breakfast buffet<\/li>\n<li>Included set lunch<\/li>\n<li>In the evening Kid&#8217;s Buffet or choice from the Kid&#8217;s Menu<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h6><em>Additionally in Winter:<\/em><\/h6>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>&#8216;Skiwasser&#8217; bar all day long<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h6><em>Additionally in Summer:<\/em><\/h6>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li>Juice bar, tea and cocoa until 5 PM (self-service) <\/li>\n<li>&#8216;Skiwasser&#8217; bar from 5 PM (self-service)<\/li>\n<li>Ice Cream all day long<\/li>\n<\/ul>\n<\/li>\n<\/ul><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Where can I park my car during my stay?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Our hotel has two underground parking garages. There are no additional charges. Reservations are not possible.  <\/p>\n<p>Access to the underground parking garages is available for cars up to a height of 2.20 meters. If your car is higher, you are welcome to park directly in front of the hotel. <\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Is there an e-charging station for electric cars on site?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Yes, two e-charging stations are available for our guests in our underground garages (11kW).<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Is the hotel wheelchair accessible?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Unfortunately, our hotel is not wheelchair accessible. However, we do have an elevator, and some rooms are equipped with walk-in showers. <\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Is a deposit required when making a booking?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Yes, a deposit of 30% of the total booking price is required at the time of booking.<\/p>\n<p>The payment must be made within 14 days of booking to confirm your reservation. The deposit details (amount, payment deadline, bank details for transfer) can be found in your booking confirmation. <\/p>\n<p>A deposit by credit card is also possible. Please contact us by phone for this option. <\/p>\n<p>&nbsp;<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">What payment options do you offer?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>You can settle your bill on-site in <strong>cash<\/strong>, with a <strong>debit card<\/strong>, or by credit card (<strong>VISA or MasterCard<\/strong>).<\/p>\n<p>Bank transfers are also possible. Please make sure to <strong>complete your transfer at least 3 days before your check-out date<\/strong>. Thank you for your cooperation!  <\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">How can I cancel my booking?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Cancellations must be made in writing via email. <\/p>\n<p>The cancellation policy can be found in your offer or booking confirmation.<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Are dogs allowed?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Dogs are warmly welcome at our place. We charge<strong> \u20ac25 per day<\/strong> (excluding food). Please bring your own dog blanket.  <\/p>\n<p>Valid insurance papers must be presented upon request (in case of damage).<\/p>\n<p>Please note that your four-legged companion is <strong>not allowed access to the pools, wellness area, and restaurants<\/strong>. Thank you for your understanding! <\/p>\n<p><strong>Please let us know in advance if you plan to bring your dog with you on your holiday to our hotel!<\/strong><\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">What baby and toddler equipment is available on-site?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>For children under 3 years, a <strong>crib<\/strong>, <strong>changing mat, and diaper bin <\/strong>will be automatically provided in the room.<\/p>\n<p>Please let us know in advance if you do not require a crib \u2013 we are also happy to provide a safety guard rail.<\/p>\n<p>Our restaurant is, of course, equipped with <strong>high chairs<\/strong> and <strong>baby bouncers<\/strong>.<\/p>\n<h6>Additional<strong> baby\/toddler equipment <\/strong>available upon request,<strong> free of charge<\/strong>:<\/h6>\n<ul>\n<li>Potty<\/li>\n<li>Toilet seat adapter<\/li>\n<li>Stool<\/li>\n<li>Baby bathtub<\/li>\n<li>Baby bathrobe or baby poncho<\/li>\n<li>Bed rail<\/li>\n<li>Kettle<\/li>\n<li>Bottle warmer<\/li>\n<li>Changing table<\/li>\n<li>Night light<\/li>\n<\/ul><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Do you offer transfers to airports\/train stations?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>No, we do not offer transfers to airports or train stations. <\/p>\n<p>However, we are happy to recommend reliable taxi companies with whom we have been working for a long time. Feel free to contact us! <\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Is there free Wi-Fi available?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Our Wi-Fi is free of charge and available in the rooms as well as in the hotel lobby. <\/p>\n<p>We kindly ask for your understanding that we intentionally do not provide Wi-Fi in the wellness areas and the restaurant.<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Is Hotel Egger really located directly on the ski slope?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Absolutely! It\u2019s hard to get any closer to the ski slope than this! \ud83d\ude42 <\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Can I buy ski passes at the reception?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>No, we do not sell ski passes at the reception. <\/p>\n<p>Ski passes can be purchased directly next to the hotel, at the ticket counter of the Unterschwarzach-Bahn (20 meters away).<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Where can I get the JOKERCARD?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>The JokerCard (summer guest card with numerous benefits) will be issued to you directly upon arrival by our receptionists.<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Do you accommodate allergies and food intolerances?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>We are happy to accommodate any allergies and food intolerances.<\/p>\n<p>Please inform us about your needs when making the booking, so we can ensure the best possible arrangements for you on-site.<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">Our family eats a vegan diet. Can you respond to this?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Our hotel does not offer vegan cuisine, but we do provide vegetarian main dishes every evening as an alternative to meat and fish dishes.<\/p><\/div>\r\n            <\/div>\r\n                    <div class=\"accordion-item\">\r\n                <div class=\"accordion-title\">How far is the town center from the hotel?<\/div>\r\n                <div class=\"accordion-content\" style=\"display: none;\"><p>Our hotel is located right in Hinterglemm, just a 1-minute walk from the town center and various shops.<\/p><\/div>\r\n            <\/div>\r\n            <\/div>\r\n    <\/section><\/div><div class=\"lazyblock-headline-text-btns-Z1RmzI5 wp-block-lazyblock-headline-text-btns\"><section class=\"headline-text-btns full-width-grid mt-medium mb-medium\">\r\n            <h3 class=\"headline\">What else could be interesting&#8230;<\/h3>\r\n        <div class=\"text-container\"><p>Go ahead and explore a little more!<\/p>\n<p>If you have any questions about a stay with us at the EGGER or at the Home of L\u00e4ssig Saalbach Hinterglemm in general, we will be happy to answer them personally:<\/p>\n<p>Feel free to contact us:<br><strong>info@hotel-egger.at<\/strong> or<strong> +43 6541 6322<\/strong><\/p><\/div>\r\n            <div class=\"btns-container d-flex flex-column\">\r\n                            <a href=\"https:\/\/www.hotel-egger.at\/en\/babies-kids-teens\/\" class=\"more-btn\">\r\n                    <span class=\"more-btn-text visible\">Babies, Kids &amp; Teens<\/span>\r\n                <\/a>\r\n                            <a href=\"https:\/\/www.hotel-egger.at\/kontakt-anreise\/\" class=\"more-btn\">\r\n                    <span class=\"more-btn-text visible\">Contact &amp; Arrival<\/span>\r\n                <\/a>\r\n                            <a href=\"https:\/\/www.hotel-egger.at\/buchungsinformationen\/\" class=\"more-btn\">\r\n                    <span class=\"more-btn-text visible\">Booking Information<\/span>\r\n                <\/a>\r\n                            <a href=\"https:\/\/www.hotel-egger.at\/en\/our-hotel\/waterworld\/\" class=\"more-btn\">\r\n                    <span class=\"more-btn-text visible\">Water World<\/span>\r\n                <\/a>\r\n                    <\/div>\r\n    <\/section><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3211","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Frequently asked questions about the Hotel Egger<\/title>\n<meta name=\"description\" content=\"Find answers to frequently asked questions about your stay at Hotel Egger. All the information you need for a stress-free vacation.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hotel-egger.at\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Frequently asked questions about the Hotel Egger\" \/>\n<meta property=\"og:description\" content=\"Find answers to frequently asked questions about your stay at Hotel Egger. 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